Performance Audio Online Reviews

Performanceaudio.com offers a range of audio equipment with prices varying depending on the product type and brand. For example, bulk wire & cable can be purchased by the foot, with prices starting as low as $0.30 for certain types. Professional connectors like the Neutrik 1/4" TS Mono Phone Plug are priced around $4.53. Custom cables, such as the 3-Pin XLR-XLR Microphone Cable, are available starting at $10.00. High-end equipment like the Audix Tri-Element Hanging Ceiling Microphone is priced upwards of $1,331.00. The website also features special offers and discounts on select items, such as saving $50 instantly on certain microphones. Customers can opt for interest-free installments on some products, like the Rode PSA1+ Premium Professional Studio Boom Arm, which is priced at $129.00 or four installments of $32.25.

Performanceaudio.com offers a wide range of professional audio equipment and services. Popular products include professional connectors, heat shrink tubing, cable building tools, bulk wire & cable, and braided sleeving. They also specialize in custom cables, such as custom speaker cables, custom XLR to XLR cables, custom instrument cables, custom headphone cables, custom audio snakes, and custom MIDI cables. The site features instant savings on items like the Universal Audio SD-1 Dynamic Cardioid Microphone and the SP-1 Pencil Microphone Pair. A highlighted brand is Rolls, known for their mixers, personal monitor systems, headphone amplifiers, signal processors, interfaces, and mixer amplifiers. Among the best sellers are Mogami W2524 Black Pro Instrument Cable, Neutrik Professional 1/4" TS Mono Phone Plug, and Custom Cables 3-Pin XLR-XLR Microphone Cable. New and noteworthy products include the Audix M3 Tri-Element Hanging Ceiling Microphone and various interface kits. Performance Audio also boasts a comprehensive selection of brands like Shure, Sennheiser, Middle Atlantic, Crown, Mackie, Mogami, Neutrik, Rode, and more, catering to a broad spectrum of professional audio needs.

Performanceaudio.com accepts a variety of payment methods for online purchases. Customers can pay using Visa, MasterCard, American Express, Discover, or PayPal. For those who prefer alternative payment options, these are available with prior approval. In certain cases, prepayment options may be subject to a 10-day hold/verification period, especially if there has not been prior credit approval. It is important for customers to provide accurate billing and shipping information to avoid delays, as orders are charged at the time they are placed. If there are any issues with payment or shipping information, the team at Performance Audio will attempt to resolve them promptly.

Performanceaudio.com has a 14-day return policy for products, which must be returned in the same condition as received, including all packaging, accessories, UPCs, manuals, and bonus items. Returns require a return authorization number and the return shipping label must be dated within 14 days of the original delivery date. Certain items may be ineligible for return, such as custom-configured products, opened software, and clearance items. The original shipping fees and any manufacturer restocking fees may be deducted from the refund. As for the shipping policy, orders are shipped Monday through Friday, excluding federal US holidays. Most orders placed on these days are shipped the same day, with priority options available for expedited handling. Free delivery is offered for most orders over $49 within the contiguous US States, with additional discounts for air shipping to all 50 US States and internationally, where qualified. If an order contains backordered items, it will be held until the complete order can ship, unless a separate order is placed for in-stock items.

Customer reviews for Performanceaudio.com are varied, with an overall rating of 3.13 stars. Some customers have had great experiences, praising the selection of high-quality gear, competitive prices, and excellent customer service. Orders, including special orders from the manufacturer, have been reported to arrive quickly and well-packaged. However, there are also reports of negative experiences, including issues with false advertising or bait and switch tactics, where customers received a different brand than what was advertised. Some have faced shipping delays and lack of communication from customer service, particularly when items were not shipped as promised despite paying extra for expedited shipping. There are also mentions of discrepancies between advertised and actual shipping costs. It's important for potential customers to consider these mixed reviews when making purchasing decisions.